Shipping & Returns

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer flat rate shipping to the United States, Canada and Mexico.

Shipping option	Estimated delivery time	Price
United States	3 to 7 business days	$15 USD
Canada	5 to 10 business days	$30 CAD
Mexico	6 to 12 business days	$1000 MXN

 

We have free shipping thresholds for various countries that will be listed at our checkout page from time to time. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mr. Lid is not responsible for these charges if they are applied and are your responsibility as the customer.

Local delivery

We currently don't offer local delivery services.

In-store pickup

We currently don't offer in-store pickup.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at customerservice@mrlid.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice@mrlid.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.